We cannot deny the inevitable. Technology is something that is growing at such a rapid rate that sometimes we can't even look back on how drastically things are changing in our society. To take an example as simple as movies. Just a few years ago VHS movies were the common source of movies in a household. Now, people are watching Blue Ray movies on their Blue Ray player connected to their flat screen plasma T.V. Efficiency is something that our society is obsessed with.
Now, take this example and reflect it towards coffee such as Tyler did with Starbucks. Coffee used to a drink that was simply, "coffee." You could go anywhere and just get a cup of coffee. Now, there are tons of flavors, types and variations of the sort. Plus, there are places such as Starbucks that offer prestigious cups of coffee for the staggering price of around $5. This alone shows how innovation is constantly around us. The fact that Starbucks is creating mobile payments in their drive through locations does not surprise me.
Starbucks needs to think strongly about their marketing for this because it could get to the point where it really is too much for a cup of coffee. Sure, Starbucks has their certain target market of people. But, if Starbucks gets too into the technological side of things, they could lose customers. I know that when I have been at Starbucks a few times, it is nice to see that the baristas know exactly what they are doing and specialize in coffee. If Starbucks slowly takes out the amount of human interactions with the customers, they will no longer provide a service but a product. Most consumers will not pay as much for a product as compared to a service.
Do you think that it would be better for a company such as Dunkin' Donuts to invest in something like mobile payments? Would it be more successful than Starbucks?
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